DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The outer packing is broken or out of shape
1. Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
2. Email us with pictures attached of the received items/package and detailed information to describe the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The outer packing is in a good shape while the item is not working
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.

2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.

Please Note: 

1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Most importantly, if you have the taxation fee receipt, don’t hesitate to take a picture for us as the weight can tell something about the missing.