If the item you received is completely different from the one you ordered, e.g. different color, different model etc.
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the correct item on the original order
3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.
1. There is a possibility that we may require to ship the defective/wrong item back first before sending a new replacement.
2. DO contact our customer support for RMA before returning. XAOSUN will not be responsible for any returning without notifying us.
3. Kindly contact our customer support for help before raising any dispute or chargeback. We are always here to help and provide solutions.