The return shipping fee responsibility depends on the usage period of the item. For details:
1. 14 Days Disliked Item – Customer (replacement or refund warranty) Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your requirement.
2. Dead on arrival- XAOSUN (replacement or refund warranty) XAOSUN will be in charge of the returning shipping fee if it is a DOA item. After receiving the returning, we will either refund you or send exchange item, depending upon your requirement.
3. Within 1 month- XAOSUN (free repair warranty) XAOSUN will be in charge of the shipping fee in the form of partially coupons and partially refund to your PayPal account.
4. Within 1 ~ 6 months- XAOSUN & customer share (free repair warranty only)
Items should be returned at customer’s cost for free repair and XAOSUN will pay for the shipping fee of sending the repaired item to customer.
5. Within 6~ 12 months-Customer (free repair warranty only) Customers shall cover the returning shipping fee to get the free repair warranty within 1 year warranty period.
1. Above mentioned replacement or refund can only be done after we receive the returning items.
2. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery is not suitable for the free repair rule.
3. For items needed to be refunded or replaced, if there is any scratch or damage happened to the item, we will charge the damage fee.
Return Policy Guidelines
Above policies are applicable only during cases or circumstances occur as mentioned above. For details regarding
the warranty for the items you bought on XAOSUN, please check the Warranty Information.on XAOSUN, please check the Warranty Information.
XAOSUN is not liable in any shape or form if it changes any of the above policies mentioned without any prior notice to their customers.
For more information regarding the return policy, you can contact us via “Live Chat” or you can also email us at firstname.lastname@example.org